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We are proud to share that our hospice team was named a 2022 Superior Performer and SHPBest Hospice Caregiver Satisfaction Award winner!
Our home health team was also named a Superior Performer, winning the Home Health Patient Satisfaction Award!
This award is presented to hospice providers who achieve an overall score that ranks within the top 20% in the SHP national CAHPS Hospice benchmark and scores above the SHP national average for each CAHPS Hospice quality measure. These scores were given by the caregivers of patients who are on our hospice services.
This award is presented to home health providers who achieve an overall score that ranks within the top 20% in the SHP national HHCAPS benchmark and scores above the SHP national average for each HHCAHPS quality measure. These scores are given by the patients, themselves.
Our patients and their loved ones are our top priority at Springhill Hospice, and it is our honor to care for and support them in any way we can. We are grateful to know our services have touched them in such a profound way.
Springhill Home Health Branch Manager, Sherri Wendell, has been Working Smart and Doing Good in Mobile, Alabama.
Sherri won BrightSpring’s 2023 LEGACY Leadership Award. Over the past two years, Sherri has demonstrated effective leadership capabilities as she and her team have worked very hard to improve their CMS star rating. Through implementation of daily exit calls, educatoinal sessions, monthly clinical scorecard reviews, and setting clear expectations and ongoing monitoring, they have moved this rating from a 2 to a 4.5.
Sherri also led Mobile to a high census growth in 2022. The branch ended 2021 with a census of 140 at 64% episodic census. Last year, they were able to bolster that census to 211 patients with a 65% episodic mix. While maintaining this growth and boosting their star ratings, Sherri also ensured their quality scores to and stayed within the top 20% for patient satisfaction.
Thank you, Sherri, for you commitmen to the well-rounded Leadership that has allowed you to help more people live their best life. Congratulations!
Springhill Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2021 calendar year.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.
We are so grateful to have been honored with this award. Our patients and their families are always our top priority, and we strive to provide the highest quality care possible. We have an incredible team of compassionate individuals who always put their patients first, and we could not have achieved this honor without them.
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.
Springhill Hospice is a true partner in hospice care. We are an established, full-service hospice agency that provides a superior quality of services in a caring manner to the Mobile and Baldwin County communities.
Springhill Hospice is a nurse-driven organization, which means registered nurses are at the leadership helm of the company, placing patient safety and satisfaction at the forefront.
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
Springhill Home Health and Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2021 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.
We are truly humbled to have received this honor, and we are so proud of our incredible team of home health professionals who made it possible. We are honored to have earned the 2021 SHPBest “Superior Performer” Patient Satisfaction Award and will continue to strive to provide our patients with the highest quality care possible.
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.
At Springhill Home Health, we understand that each patient has unique needs and there is no “one-size-fits-all” solution when it comes to healthcare. Home Care is a great option for those who need extra assistance but do not need to be in a hospital or other care facility. Our services can help patients avoid unnecessary hospitalizations, speed up recovery time, and allow them to say in their own homes where they can feel safe and secure.
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
Springhill Home Health & Hospice – Mobile & Baldwin has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2022 calendar year.
Springhill Home Health & Hospice is an established, full-service Alabama home health and hospice agency that provides a superior quality of services in a caring manner.