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SHPBest Hospice

Springhill Hospice has earned the 2021 SHPBestTM “Premier Performer” Caregiver Satisfaction Award 

Springhill Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

We are so grateful to have been honored with this award. Our patients and their families are always our top priority, and we strive to provide the highest quality care possible. We have an incredible team of compassionate individuals who always put their patients first, and we could not have achieved this honor without them.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.

About Springhill Hospice

Springhill Hospice is a true partner in hospice care. We are an established, full-service hospice agency that provides a superior quality of services in a caring manner to the Mobile and Baldwin County communities.

Springhill Hospice is a nurse-driven organization, which means registered nurses are at the leadership helm of the company, placing patient safety and satisfaction at the forefront.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.

Springhill Home Health and Hospice has earned the 2021 SHPBestTM “Superior Performer” Patient Satisfaction Award

Springhill Home Health and Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2021 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

We are truly humbled to have received this honor, and we are so proud of our incredible team of home health professionals who made it possible. We are honored to have earned the 2021 SHPBest “Superior Performer” Patient Satisfaction Award and will continue to strive to provide our patients with the highest quality care possible.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

About Springhill Home Health and Hospice

At Springhill Home Health, we understand that each patient has unique needs and there is no “one-size-fits-all” solution when it comes to healthcare. Home Care is a great option for those who need extra assistance but do not need to be in a hospital or other care facility. Our services can help patients avoid unnecessary hospitalizations, speed up recovery time, and allow them to say in their own homes where they can feel safe and secure.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.

National Volunteer Month

Volunteers are an essential part of the hospice care team. The difference they make for our patients and their families is immeasurable. Whether it’s through direct care or administrative work behind the scenes, there are countless ways a hospice volunteer can help.

We are beyond grateful for the incredible people who volunteer their time and talents to make a positive difference in our patients’ lives. In honor of National Volunteer Month, we’d like to recognize just a few of them. We asked our volunteers to share what made them decide to be a hospice volunteer and what they find most rewarding about their experience.

Dennis

Hospice of the Midwest Volunteer – We Honor Veterans Program

Dennis

“On September 10, 2018, Mr. Kelly Gafkjen, Chaplain, Hospice of the Midwest, was a guest speaker at our Urbandale-Johnston Veterans of Foreign Wars monthly meeting. Kelly was on a mission seeking veterans to talk to veterans in local hospice care in their homes or hospice facilities.  Many veterans in hospice would like to share their life and military experiences, but feel only a fellow veteran can associate with their feelings. At the conclusion of his presentation, Kelly asked that we consider volunteering, receive some minimal training, and agree to talk to veterans who are seeking fellow veterans to talk to.  After our meeting concluded, a number of us discussed the information presented by Kelly, and three of us thought this was right in line with our VFW mission of “Veterans helping Veterans”.  Contact was made with Kelley and the three of us started our training at the Fall Training Session September 27, 2018 , conducted by Kelley and Taylor Schneider.  By the end of October we had finished our training and were waiting for our first assigned veteran. Under the guidance of Taylor I was introduced to my first veteran during a pinning ceremony on November, 30, 2018.  Since then I have had the privilege of meeting and sharing both civilian  and military experiences with 9 veterans of WW II, Korea, Vietnam and the Cold War eras.  Every veteran, whether Army, Air Force, Navy or Marine, were all comrades and had their own unique and fascinating stories to tell. Some sad, some humorous, but all seemed willing to share with enthusiasm. I so much enjoyed visiting with these men, and I only hope they felt the  same comradery that I felt while in their presence.  I will miss these veterans but look forward to meeting my next comrade.”

Kendall and Ashley

Premier Hospice Volunteers

Kendall and Ashley

“Kendall and I (Ashley) love volunteering for Premier Hospice! We started in 2019 and volunteer weekly. Kendall states that he enjoys working in an office setting and learning new skills. I have been working with Kendall through the Medicaid Waiver program for almost 5 years. Seeing Kendall get to experience a work-type setting and learn new skills has been very rewarding. Nikki is a lot of fun to work with and always makes us feel appreciated!”

Arav and Anishka

Grane Hospice Volunteers

Arav and Anishka

“We started volunteering for a local hospice during the pandemic (2020). We stumbled upon the opportunity from an email our mom received asking for donations of homemade casseroles and cards for hospice patients and their families. At first, it started by making occasional cards and casseroles, and then it turned into a routine every other week activity. This evolved into helping other hospices including including Grane Hospice. We have made homemade cards and even have given a virtual concert for the patients at Grane Hospice. We feel grateful to be able to give back to others in need even during a worldwide pandemic. It shows no matter what the circumstances, we can help others in our community. All this volunteer work has inspired us to create our own non-profit group called Rays of Sunshine, benefiting local hospices. We hope to expand and help even more local hospices in the future.”

Daniel

CompassionCare Hospice Volunteer

Daniel

“Coming from a family where both parents were in the medical field, I have had an interest in medicine ever since I can remember. In the pursuit of getting involved with medical volunteering opportunities, I wanted to commit to something that would provide meaningful experiences in vulnerable people’s lives, as well as my own. Although my patients’ physical bodies are failing them, they still have great wisdom to impart when given the chance to share and be heard. Many times, I leave the local assisted living facility with an enlightened perspective that I believe will serve me well in the career I am aspiring to have. From hearing first-person stories of World War II experiences to celebrating 96 years of living, there is always a window for valuable learning opportunities when I have the chance to spend time with these folks whom I now consider my friends.”

Joan

AT Home Care and Hospice Volunteer

Joan

“I Prayed about being a Hospice Volunteer and this is how the Lord is using My ability as a Hairdresser, to bring Comfort and Joy to the Patients. The most rewarding aspect is seeing the Happiness in the Faces of the Patients and their Families. Working with Them is a Blessing to Me.”

Virginia and Flynn

Grane Hospice Volunteers

“Being a hospice volunteer is about having a passion and love for helping others. No, I don’t physically help them but the most rewarding part about volunteering with my dog, Flynn, is seeing the joy it brings to residents. Residents look forward to our visits and remember us from week to week, allowing special connections to be made. I’m thankful for the opportunity Flynn and I have to give our time and make people smile.”

Kennedi and Ernest

Hospice of North Alabama Volunteers

Kennedi and Ernest

Kennedi and Ernest – graduate level social work students with Alabama A&M University and the University of Alabama – are student volunteers with Hospice of North Alabama in Huntsville. They sit with patients to provide caregiver respite. Hospice volunteer work allows students to garner a strong understanding of how social workers broker services within a healthcare agency as well as how to coordinate with various other healthcare and social service agencies.

Ernest states “I have learned that the process of dying and bereavement is as diverse as the families we serve. The first step of serving this population is engaging the patient and/or caregivers on what they want this time in their lives to be like—no two answers are the same.”

Along with the home environment, they also work with residential care communities to provide comfort and support. This gives them experience working with diverse community types and medical care needs.

Kennedi states “The things I’ve learned while interning at Hospice of North Alabama have prepared me to be a more caring and competent social worker. The compassion and kindness that HNA shows to the patients has been extended to me from the very beginning, and I’m so grateful. This has been the greatest experience of service I have committed myself to.” Ernest agrees, adding: “Knowing that you have provided support to a patient and/or their family in this transition period is rewarding. Establishing the trust that fosters comfort and emotional resiliency is an experience that will give volunteers a unique understanding of how health care best serves patients in all life stages.”

Choi-ha

Premier Hospice Volunteer

“My internship and volunteering experience with Premier Hospice was meaningful and fulfilled my longstanding desire of working with end-of-life services to clients and their families. 

I enjoyed working with a well-resourced team that included a chaplain, bereavement coordinator, social workers, liaisons, nurses, a doctor, and a volunteer coordinator. Each of them brought to bear their own particular skillset, and we all collaborated to make our clients’ end of life as comfortable and dignified as possible. 

Besides teamwork, I enjoyed, I enjoyed visiting with my client once a week. My primary role was to support and strengthen the care providers so that they might function better.

I also enjoyed supporting other team members by making caring calls to clients or their families. It was amazing how much comfort and reassurance I could bring to them through the calling service. My participation in the online bereavement group was my gain in the understanding and knowledge of the process in group work, particularly for grieving families. 

Through my time with Premier Hospice, I have grown to better appreciate the important role of leadership in the hospice setting. The internship was profitable to my professional growth and development.”

Katie

Premier Hospice Volunteer

Katie

“I volunteer with hospice to facilitate new transitions. In January 2020, I completed the training to become an End-of-Life Doula in New York City. In my move to Indianapolis, it was important for me to find a strong hospice program where I could be actively involved in the moments of life and death with others.

I volunteer because dying is an important cycle in every community. It is never easy to participate in the dying process, it pulls at every piece of your being. But there is nothing more rewarding than helping a patient or caregiver smile again while recalling a significant life moment. There is nothing more rewarding when the world feels burdensome, to help others find peace even for a single second.”

Thank You, Volunteers!

Thank you to these incredible individuals – and to all the volunteers on our team – for all you do for our patients and their families. You are amazing!

Interested in learning more about volunteer opportunities at Springhill Home Care? We’d love to have you on our team! Learn more and apply here.

banner that reads 'What Black History Month Means to Me' alongside portrait of Angelique

What Black History Month Means to Me

By: Angelique Riley

Meet Angelique

My name is Angelique Riley, and I have been at Grane Hospice Care, King of Prussia (an Abode Healthcare and BrightSpring Health Services company), for a little over two and a half years. I joined Grane after spending twenty years managing Life Enrichment in Continuing Care Retirement Centers. I found Life Enrichment rewarding, but it was time to hang up that hat and move on to another venture.

I chose to work in Hospice Care to share my natural gift of helping people during the most difficult time of their lives. I take pride in sharing compassion, support, and a great deal of care with our patients. It is a great honor to be spotlighted in our employee newsletter, and to share what Black History Month means to me.

What Black History Month Means to Angelique

Black History Month is an annual observance originating in the United States, where it is also known as African American History Month. It began as a way of remembering important people and events in the history of the African diaspora. Now that you have the Wikipedia definition of Black History Month; let me tell you what Black History Month really means…

Black History cannot be contained or limited to a single month. I grew up in a family where we honored and embraced our heritage year-round. My siblings and I were educated by our father on the rich history of African Americans. He taught us about inventors, writers, educators, musicians, and other notable Black figures.

It was important to my father that we had knowledge of our own history. We grew up as military children and were exposed to many different cultures and environments. My father prided himself in educating us on African American studies because he knew our schools and society, would more likely teach us an inaccurate version of our history, if they mentioned African Americans at all.

American schools teach students about Dr. Martin Luther King, Rosa Parks, and the enslavement of African American people in the US. Those are important topics to cover, but that barely scrapes the surface of African American contributions to our society. Sparse lesson plans fail to mention the large numbers of African American scientists, physicians, attorneys, and professors who have made huge contributions to American progress.

A Personal Story

A quick funny story: When I was in World History Class my junior year in High School in Lawton, Oklahoma, the teacher presented a lecture about religion in the African American community. I remember cringing in my seat, my spirit stirred with frustration because the lesson was filled with errors about my history and my culture. I could not remain silent.

Each time that the teacher mispronounced a name, gave an inaccurate date, or worse, attributed an accomplishment to the wrong person, I spoke up and corrected him. After I contradicted him four or five times, the teacher grew so frustrated that he shouted,

DO YOU WANT TO TEACH THE CLASS?”. I rose to my feet and said, “Yes, I do”.

It did not end well for me that day. I was sent to the office immediately and punished with an In-House Suspension. Despite the repercussions, I never regretted what I did.

My experience confirmed my father’s prediction that the school was not going to teach the proper information on African American History. Since my father took the time to teach me, I knew my history and had the conviction to share it with my peers.

I shared this story to illustrate the importance of teaching African American History and embracing it as an ongoing celebration in the African American Community. I am grateful to see schools, businesses and the community recognize Black History.

Black Is Love

The month of February is a time to honor our ancestors and their hidden or overlooked contributions. It is also a time to reflect on the work still to be done.

Black History Month is a reminder that Black Is Love. I love being an African American woman and getting to reflect with others who are also proud to be African American. Black History Month is an invitation for others to join in the ongoing celebration of black excellence. It is unity in its highest form.

Employee Spotlight: Sandra Ivette Carrasquillo Delgrado

As we celebrate the final day of National Hispanic Heritage Month, we are shining a spotlight on one of our incredible nurses, Sandra Ivette Carrasquillo Delgrado! Sandra shared with us what Hispanic culture and being Hospice RN means to her. Thank you, Sandra, for sharing your story and for all you do!

Meet Sandra

My name is Sandra Ivette Carrasquillo Delgrado, I am from Puerto Rico – a commonwealth of the USA. I am a Latina, Registered Nurse, with a BSN. I am the first to graduate from college in my family and first to study in the wonderful medical field, known as nursing. It has been an honor to serve the community I reside in – Mobile, Alabama.

Hospice, as my final career nursing path, has been a rewarding experience. I love working alongside such a compassionate team at Springhill Home Health and Hospice. My goal is to educate the Latino community about Hospice and the services offered to the patients and families. Death and dying has been a taboo in the Hispanic culture. I want to bring my insights and teachings to others to help them understand how to make the transition easier. When I’m able to do this, it is a gratifying and heartwarming experience that I see as job well done. I thank Abode Healthcare – Springhill Home Health and Hospice – for the opportunity of bringing culture and expanding services to our community and allowing this nurse to be a part of this amazing community.

Thank you, Sandra

We are so thankful for each member of our team and to Sandra for sharing her thoughts on Hispanic Heritage Month. Each member of our team brings valued talents and skills. Of course, Sandra brings her own skills, as well. She has used skills from her Hispanic Heritage to help educate and communicate with our Hispanic patients and community. It has been a blessing for our team and community to have a nurse who gives insight about the Hispanic culture. Sandra’s bilingual abilities help the Hispanic community with education and understanding how to help care for their loved ones. We are so thankful for Sandra, our Hispanic staff, Hispanic community, and our entire team as we work together to help the people of our community. 

What Hispanic Heritage Means to Me

As the end of National Hispanic Heritage Month grows near, we are shining a spotlight on Director of Business Development, Nereida. We asked her what Hispanic heritage means to her. Thank you, Nereida, for sharing your story with us!

Nereida’s StoryHispanic/Latin/LatinX heritage and culture, to me, means family.

Hispanic/Latin/LatinX heritage and culture, to me, means family.

I was raised with a large, loving family. Food, music, and family created a sense of warmth, love, and good times. At the center of it all, our matriarch, my Abuela Juana. She moved to the United States from Puerto Rico in the 60’s. She was always in the service of others. From being a social worker to a home health aide, she was love, selflessness, and caregiving exemplified.

I became a nurse because of her. After her stroke, I experienced first-hand the weight of not having advance care planning in place. 9 children, 46 grandchildren and 40 great-grandchildren had to come together to make decisions on her behalf.

After a long illness, she needed hospice. Seeing how hospice allowed us to be family and experiencing that gift, I was drawn to hospice after 19 years of nursing.

My passion, drive, advocacy, and love for hospice is fueled by the love for and from my Abuela. I am honored to carry on her legacy in the service of others while assisting people and families at a pivotal moment in their lives.

Allow us to add another layer to the health care dynamic!

Springhill Hospice’s psycho-social and spiritual team have always had a thoughtful and innovative delivery of care. Our approach is designed to meet the psycho-social needs of patients, families, and loved ones of those facing health challenges, especially during unconventional medial care protocols.

We would like to highlight how these needs are met with our current or new patients, as well as offer these services to any other patient or family in need as part of our community outreach.

Providing supportive care by making a referral to our Bridging The Gap program is easy and confidential. A Springhill Hospice highly qualified social worker or chaplain will reach out to and connect with the family member or loved one who could benefit from additional support.

Additional Supportive Care is just a phone call away! Please call (251) 725-1268 and ask to speak to our Bridging The Gap coordinator to make your referral.

We are celebrating nurses this month! Meet Natalie Smith and learn why she has a passion for nursing.

Springhill Home Health and Hospice nurse Natalie Smith shared stories of her nursing career and the successes and joys of her profession.
Four years into her nursing career, Natalie joined the Springhill Home Health and Hospice team. Nine years later, she is still dedicated to the company’s mission of serving patients and their families through hospice.

Natalie said being a hospice nurse means more than just taking care of the physical body of her patients. “Yes, we strive to provide as much physical comfort as possible, but it’s so much more than that. I personally love being able to step in and help a family who may not have felt comfortable or confident that they could provide the care their loved one needed,” she said. “We help support and reassure the family and provide them with the tools they need to adequately care for [a] family member or friend at such a difficult time in their life.”

She said that her ultimate goal with each family that she serves is to help them see end of life as a peaceful memory rather than a stressful event. When a loved one passes, Natalie’s hope is that their family will have peace and comfort from knowing that they fulfilled their family member’s wish to pass at home with their family by their side. “I love being able to provide that encouragement and reassurance,” she said.

Natalie said her very first hospice case management experience served as a guide for the rest of her time as a hospice nurse and made her “fall in love with hospice nursing”. Natalie said, “[My patient had extenuating circumstances] with minimal family support. His symptoms were extremely difficult to manage, and I felt like I spent most of my days with him. He did have a brother to step in and care for him, [but] he was not confident and was very overwhelmed. (I tried not to show it, but so was I!) I must have called our nurse practitioner a dozen times a day, but he was patient with me and educated me on every step [we should take], and [he] reassured me throughout the whole process. I learned just about everything I would ever see in hospice during that time. In the end the caregiver provided amazing care, the patient had a peaceful transition, and the family was at peace. I will never forget that experience. It was the most [stressed] I’ve ever felt, but the lessons I learned have stayed with me.”

What a joy to have nurses in the field who love the profession as Natalie does! Happy Nurses Week to Natalie, our Springhill Home Health and Hospice Nurses, and the nurses around the world who work tirelessly to provide compassionate care for patients and their families.

Volunteers are an essential part of a hospice team, participating in roles from directly interacting with patients to helping with fundraising efforts. Hospice volunteers often describe their work as purposeful, validating, and meaningful. Hospice volunteers are at the heart of every hospice operation and are valued greatly.

How Hospice Volunteers Serve

Supporting Patients

This is a huge part of what hospice volunteers do. These tasks can include: visiting with patients, reading, taking walks, helping communicate for patients, bringing in therapeutic items, or supervising therapeutic visits. This list is not all-encompassing, and volunteers can do so much more for the patients they work with.

Comforting Family Members

Volunteers can do anything from listening to family members, sitting with them, or helping them with simple tasks like running errands or taking care of family pets. They are also able to help family members have some time alone by sitting with patients while family members take a nap or walk.

Fundraising and Administrative Work

Volunteers can also help hospice organizations by using their skills in the office with administrative duties. Fundraising efforts can include helping with mailings, contacting donors, facilitating events or writing thank-you letters.

Special Skills and Interests

In addition to everything listed above, each volunteer has their own set of skills or interests that could be of use to the hospice they are volunteering for. This could include skills such as: landscaping, musicians, barbers, notaries, sewing, etc. If you feel that your local hospice could benefit from a skill you enjoy, reach out!

If you or someone you know is interested in volunteering with Springhill Home Health & Hospice, please reach out by contacting one of our offices near you today.

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